Shipping Info
Kikuchi® ships internationally to supported destinations.
Shipping availability depends on logistics routes, customs requirements, and carrier restrictions. If your country or region is not available at checkout, we are currently unable to ship there. If your destination is available at checkout, we may be able to ship there.
However, some countries and regions apply stricter customs inspection to intimate products, liquids, or items that may be interpreted as adult products. Orders to these destinations may face customs delay, rejection, seizure, return, or disposal. Please order only if you understand and accept your local import risk.
All prices are charged in USD. If you pay with a non-USD card, your bank or card provider will handle the currency conversion.
Processing Time
Most products require 1–3 business days to prepare and ship after your order is placed.
Made-to-order or customized products may require additional production time. For example, products with custom color or firmness options may require 3–5 business days before shipping.
Processing time may vary slightly during holidays, high order volume, or logistics route adjustments.
Shipping Fee
We offer simple flat-rate shipping:
Orders under $200 USD or local currency equivalent: $20 USD standard shipping
Orders over $200 USD or local currency equivalent: Free shipping
Orders from East & South Asia: Free shipping
Shipping options and availability may vary by destination.
Delivery Time
Estimated delivery time is usually 7–15 business days after the order has shipped and may sometimes be faster.
Delivery time is an estimate and may be affected by customs processing, local delivery services, holidays, weather, route adjustments, or other events outside our control.
Taxes, Customs, and Import Fees
For supported destinations, our retail prices are arranged with tax-included logistics routes through our shipping partners when available. In these destinations, customers usually do not need to pay additional import taxes upon delivery:
United States
Canada
United Kingdom
European Union
Australia
New Zealand
Japan
South Korea
Singapore
Orders shipped to some countries or regions outside these routes, such as Brazil, may require the customer to pay additional import duties, taxes, or customs-related fees.
Customs rules may vary by country or region. Any destination-related charges not covered by our shipping route are the customer’s responsibility.
Liquid products may be subject to stricter customs inspection in some countries. If your order includes lubricant, customs inspection, delay, rejection, or return may occur depending on your local rules.
Tracking
Once your order has shipped, tracking information will be sent by email.
If you do not receive a tracking email, you can contact us with your order number. You can also track your package on our homepage by clicking "Track My Toy".
Tracking updates may take some time to appear after the package has been handed over to the carrier.
Discreet Packaging
Your privacy matters.
Orders are shipped in plain, discreet packaging with only the required shipping label on the outside. No brand name, product name, or product image appears on the outside of the package.
Shipping labels may include basic shipment information required by carriers or local regulations, such as Silicone Product or similar neutral product descriptions where permitted.
Incorrect or Incomplete Address
Please make sure your shipping address, phone number, and recipient information are correct before placing your order.
Kikuchi® is not responsible for failed delivery, delays, returns, or loss caused by incorrect or incomplete shipping information provided by the customer.
If you notice an address mistake before your order ships, contact us as soon as possible.
Lost, Delayed, or Returned Packages
If your package appears lost, delayed, or returned, please contact us with your order number and tracking information.
We will review the situation with our logistics partner when possible.
Kikuchi Toys is not responsible for packages delayed, refused, returned, seized, destroyed, or abandoned due to customs rules, local import restrictions, unpaid duties where applicable, incorrect address information, failed delivery attempts, or failure to collect the package.
Damaged or Incorrect Items
If the toy arrives defective, damaged, or in the wrong size or product, please refer to our Refund Policy.
Please do not open or tear the sealed plastic packaging around the toy before contacting us, as opened intimate products cannot be returned or exchanged for hygiene reasons.
Contact
For further questions, please contact: