Terms of service
Overview
Welcome to Kikuchi Toys. The terms “we”, “us” and “our” refer to Kikuchi Toys and KIKUCHI INTERNATIONAL CO., LTD.
Kikuchi Toys operates this website and online store, including all related information, content, features, tools, products and services, to provide you with a curated shopping experience. Kikuchi Toys is powered by Shopify, which enables us to provide our online store services to you.
These Terms of Service, together with any policies referenced here, describe your rights and responsibilities when you use our website, browse our store, or purchase our products.
Please read these Terms carefully before using our website. By visiting, interacting with, or purchasing from our store, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms, please do not use our website or purchase our products.
Section 1 - Age Restriction and Account
Kikuchi Toys is intended for adults only.
By using this website or purchasing from our store, you represent that you are at least 18 years old and the age of majority in your place of residence.
You may not use our website or purchase our products if doing so is prohibited by the laws of your country, region, state, or province.
You may be asked to provide information such as your email address, billing information, payment information, and shipping address. You represent and warrant that all information you provide is accurate, current, and complete.
You are responsible for maintaining the security of your account credentials and for all activity under your account.
Section 2 - Our Products
Kikuchi Toys sells adult silicone products intended for personal use by adults only.
We make every effort to display and describe our products accurately. However, product colors, surface details, size perception, and appearance may vary due to photography, lighting, screen settings, and hand-finished production differences.
Product descriptions, size charts, guides, and educational content are provided for general product guidance only. They are not medical advice and do not guarantee a specific result or experience. You are responsible for choosing products and sizes appropriate for your own body, experience level, and intended use.
All product descriptions, prices, and availability are subject to change at any time without notice. We reserve the right to discontinue or limit the sale of any product at our discretion.
Section 3 - Orders
When you place an order, you are making an offer to purchase. We reserve the right to accept, decline, cancel, or limit any order at our discretion, including orders that appear inaccurate, fraudulent, high-risk, or otherwise unsuitable for fulfillment.
Your order is not accepted until payment has been received and processed and we confirm acceptance of your order.
Please review your order carefully before submitting it. We may be unable to accommodate cancellation or change requests after an order has been accepted, processed, or shipped.
Your purchases are subject to return or exchange only in accordance with our Refund Policy.
You represent and warrant that your purchases are for your own personal or household use and not for commercial resale, unauthorized export, or distribution.
Section 4 - Prices and Billing
Unless otherwise stated, product prices are listed in USD.
Prices, discounts, and promotions are subject to change without notice. The price charged will be the price shown at the time your order is placed and reflected in your order confirmation.
Unless expressly stated, posted prices do not include shipping fees, taxes, customs duties, import charges, handling fees, or other destination-related charges.
You agree to provide current, complete, and accurate purchase, payment, billing, and shipping information. You authorize us and our payment service providers to process your payment for the full order amount, including product price, shipping, and any applicable fees shown at checkout.
Section 5 - Shipping and Delivery
We ship internationally where available. Shipping options, costs, delivery times, and available routes may vary depending on your destination.
Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, incorrect address information, local delivery issues, force majeure events, or circumstances outside our control.
Once your order ships, tracking information will be provided by email when available.
Customs rules, import requirements, and local delivery practices may vary by country or region. For more details, please review our Shipping Policy or contact us before ordering if you have questions about delivery to your destination.
Section 6 - Returns, Exchanges, and Hygiene
Due to the intimate nature of our products, returns and exchanges are handled only in accordance with our Refund Policy.
Please review our Refund Policy carefully before placing your order.
Because our products are intimate-use items, opened products cannot be returned or exchanged for hygiene reasons unless otherwise required by applicable law.
Section 7 - Product Use and Responsibility
Our products are intended for responsible adult use only. You are responsible for reading product information, size charts, care instructions, and safety guidance before use.
Use products carefully and stop use immediately if you experience pain, discomfort, injury, or any unexpected issue. If you have medical concerns, consult a qualified medical professional before use.
Kikuchi Toys is not responsible for injury, misuse, improper cleaning, improper storage, unsafe use, use with incompatible materials, or use that is inconsistent with product guidance.
Section 8 - Intellectual Property
All content on this website, including but not limited to text, images, graphics, logos, product names, product designs, videos, audio, layout, and overall website presentation, is owned by Kikuchi Toys, its affiliates, partners, or licensors and is protected by applicable intellectual property laws.
You may use our website for personal, non-commercial purposes only. You may not copy, reproduce, distribute, modify, publish, display, transmit, scrape, or commercially exploit any part of our website or content without our prior written consent.
Kikuchi Toys names, logos, product names, designs, slogans, and related brand elements are trademarks or brand assets of Kikuchi Toys or its affiliates. You may not use them without prior written permission.
Section 9 - Optional Tools and Third-Party Services
We may provide access to tools, services, payment providers, shipping tools, or other features offered by third parties. We do not control these third-party tools and provide access to them “as is” and “as available”.
Your use of third-party tools or services is at your own risk and may be subject to the third party’s own terms and policies.
Section 10 - Third-Party Links
Our website may contain links to third-party websites, platforms, payment services, social media pages, or embedded tools. We are not responsible for the content, accuracy, privacy practices, policies, products, or services of third-party websites.
If you access a third-party website or service, you do so at your own risk.
Section 11 - Relationship with Shopify
Kikuchi Toys is powered by Shopify, which enables us to provide our online store services to you. However, any sales and purchases made through our store are made directly with Kikuchi Toys.
By using our website and services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Kikuchi Toys, including any injury, damage, loss, issue, or claim resulting from products or services purchased from us.
You expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Kikuchi Toys.
Section 12 - Privacy Policy
All personal information we collect through our website and services is subject to our Privacy Policy.
Because our store is powered by Shopify, Shopify may collect and process personal information related to your access to and use of our website in order to provide and improve the services. Information you submit through our store may be transmitted to Shopify and other service providers as necessary to process orders, payments, shipping, analytics, fraud prevention, and customer support.
Please review our Privacy Policy for more information.
Section 13 - Feedback, Reviews, and User Content
If you submit, upload, post, email, message, or otherwise provide ideas, suggestions, reviews, comments, feedback, images, videos, or other content to us, you grant Kikuchi Toys a worldwide, royalty-free, sublicensable, transferable license to use, reproduce, modify, publish, display, distribute, and promote that content for business, marketing, product development, and service improvement purposes.
You represent that you own or have the necessary rights to provide such content and that your content does not violate the rights of any third party.
We may remove, edit, refuse, or moderate user content at our discretion.
Section 14 - Errors, Inaccuracies, and Omissions
Occasionally, information on our website may contain errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, shipping charges, delivery times, availability, or other details.
We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information is inaccurate, at any time and without prior notice, including after an order has been submitted.
Section 15 - Prohibited Uses
You may use our website only for lawful purposes. You may not use our website or services:
for any unlawful, fraudulent, harmful, or malicious purpose;
to violate any law, regulation, or third-party right;
to infringe our intellectual property rights or the rights of others;
to harass, abuse, threaten, defame, or harm any person;
to submit false, misleading, or inaccurate information;
to upload or transmit viruses, malware, or harmful code;
to spam, phish, scrape, crawl, or collect information from our website without permission;
to interfere with or bypass the security or functionality of our website;
to impersonate another person or entity;
to resell, exploit, or commercially use our website, content, or products without authorization.
We reserve the right to suspend, restrict, cancel, or terminate access to our website or services if we determine that these Terms have been violated.
Section 16 - Termination
We may terminate, suspend, or restrict your access to our website or services at any time, without notice, if we believe you have violated these Terms or used our website in a way that may harm Kikuchi Toys, our customers, Shopify, or any third party.
Any obligations or liabilities incurred before termination will survive termination.
Section 17 - Disclaimer of Warranties
Our website, services, content, and products are provided “as is” and “as available” to the fullest extent permitted by law.
Except as expressly stated by Kikuchi Toys, we make no warranties, representations, or conditions of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, durability, title, non-infringement, uninterrupted service, error-free operation, or specific product results.
Some jurisdictions do not allow limitations on implied warranties, so some of the above limitations may not apply to you.
Section 18 - Limitation of Liability
To the fullest extent permitted by law, Kikuchi Toys, KIKUCHI INTERNATIONAL CO., LTD., our partners, directors, officers, employees, affiliates, agents, contractors, service providers, licensors, and Shopify and its affiliates shall not be liable for any direct, indirect, incidental, punitive, special, consequential, or similar damages arising from your use of our website, services, content, or products.
This includes, without limitation, loss of profits, loss of revenue, loss of savings, loss of data, replacement costs, personal injury claims, misuse of products, shipping issues, or any claim related to your purchase or use of products from our store, except where liability cannot be excluded under applicable law.
Section 19 - Indemnification
You agree to indemnify, defend, and hold harmless Kikuchi Toys, KIKUCHI INTERNATIONAL CO., LTD., Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities, claims, expenses, or fees, including reasonable attorneys’ fees, arising out of:
your breach of these Terms;
your violation of any law or third-party right;
your misuse of our website, services, content, or products;
your submission of false, inaccurate, or unauthorized information.
Section 20 - Severability
If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms. The remaining provisions will remain valid and enforceable.
Section 21 - Waiver and Entire Agreement
Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
These Terms, together with any policies posted on our website, constitute the entire agreement between you and Kikuchi Toys regarding your use of our website and services.
Any ambiguity in the interpretation of these Terms shall not be construed against the drafting party.
Section 22 - Assignment
You may not transfer, assign, or delegate these Terms or any rights or obligations under them without our prior written consent.
We may transfer, assign, or delegate these Terms and our rights and obligations without your consent or notice.
Section 23 - Governing Law
These Terms of Service and any separate agreements through which we provide services or products to you shall be governed by and construed in accordance with the laws of Hong Kong, unless otherwise required by applicable consumer protection laws.
Any dispute arising from or related to these Terms, our website, or your purchase from Kikuchi Toys shall be subject to the jurisdiction of the courts of Hong Kong, unless otherwise required by applicable law.
Section 24 - Changes to Terms of Service
You can review the most current version of these Terms of Service on this page at any time.
We reserve the right to update, change, or replace any part of these Terms by posting updates on our website. It is your responsibility to check this page periodically for changes.
Your continued use of our website or services after changes are posted constitutes acceptance of those changes.
Section 25 - Contact Information
Questions about these Terms of Service should be sent to us at:
KIKUCHI INTERNATIONAL CO., LTD.
support@kikuchitoys.com